Warranty

100% Satisfaction Guarantee

Every N1 product is backed by our 30-Day 100% Satisfaction Guarantee. Here is exactly how it works.
  • 30 daysTo return, exchange or ask for store credit
  • No questionsIf the product is not for you, send it back
  • 14 daysTo ship the items once the return is approved
  • 2–3 daysTo process it after we receive it
The basics

What the guarantee covers

Good to know

  • Original shipping and handling charges are not refunded, and return shipping is paid by the customer.
  • Returned items must reach us within 14 days of the approved request.
  • Allow 2 to 3 business days for processing once your return arrives.
  • The guarantee applies only to products bought on n1glovesusa.com.
  • It is non-transferable and belongs to the original buyer.

Two exceptions

  • Glove ID items are custom-made and cannot be refunded, returned or exchanged.
  • After 30 days products are only reviewed for a manufacturing defect.

teamusa@n1goalkeeper.com

Condition matters

Gloves and gear

Gloves

  • Full refund for unused gloves in new condition, with the protective plastic on the palms intact and unopened, less the original shipping and handling.
  • Exchange under the same condition. Return shipping is paid by the customer.
  • Store credit for used gloves with normal wear and no manufacturing defect, less any shipping fees.
  • Excessive palm wear, abuse, misuse, improper care or damage beyond normal wear is not eligible.

Gear

  • Full refund for unused gear in new condition, in the original packaging with all tags attached, less the original shipping and handling.
  • Exchange under the same condition. Return shipping is paid by the customer.
  • Store credit for used gear with normal wear and no manufacturing defect, less any shipping fees.
  • Excessive wear, abuse, alterations, stains, odors or damage beyond normal wear is not eligible.
!
Before you order a Glove ID

Personalized gloves are produced for you alone. Check the model, the size, the spelling and the colors carefully, because these orders cannot be refunded, returned or exchanged.

For returns, exchanges, warranty claims or anything else, our U.S. team answers every message as fast as possible.

Email support Returns & exchanges FAQ