1 Write to us
Email teamusa@n1goalkeeper.com with your order number and what you would like to do.
Orders
Returns
Not happy with your new N1 gear? Send it back within 30 days of purchase for a refund, store credit or an exchange.
- 30 daysTo change your mind, from the date of purchase
- 3 ways backRefund, store credit or exchange
- 2–3 daysTo process your return once it reaches us
Three steps
2 Ship it back
Once your request is approved, send the items back within 14 days. Return shipping is on you, and the original shipping is not refunded.
3 Get it sorted
We process returns 2 to 3 business days after they arrive, and refunds go back to the original payment method.
What comes back and how
Gloves
- Full refund for unused gloves in new condition, with the protective plastic on the palms intact and unopened.
- Exchange under the same condition. Return shipping is paid by the customer.
- Store credit for used gloves with normal wear and no manufacturing defect, less any shipping fees.
- Gloves with excessive palm wear, misuse or improper care are not eligible.
Gear
- Full refund for unused gear in new condition, in the original packaging with all tags attached.
- Exchange under the same condition. Return shipping is paid by the customer.
- Store credit for used gear with normal wear and no manufacturing defect, less any shipping fees.
- Gear with stains, odors, alterations or damage beyond normal wear is not eligible.
!
Glove ID is final
Personalized gloves are made for you, so they cannot be refunded, returned or exchanged. Please double-check the model, size, spelling and colors before you order.
30
After 30 days
Products are only reviewed for a manufacturing defect. Write to teamusa@n1goalkeeper.com and our team will take a look as fast as possible. The guarantee covers purchases made on n1glovesusa.com and belongs to the original buyer.
Still deciding? Check the size guide before you order. It is the fastest way to avoid a return.
